pjfun Frequently Asked Questions

Creating a pjfun account takes about two minutes. Click the Register button, fill in your full name, date of birth, Philippine mobile number, and email address, then set a strong password. You must be at least 21 years old to register. Once submitted, you will receive a verification SMS or email to activate your account before you can deposit or play.

pjfun requires a valid government-issued Philippine ID for KYC — accepted documents include a passport, driver's licence, SSS/UMID card, PhilSys National ID, PRC ID, or voter's ID. A selfie holding your ID may also be requested. KYC is required before your first withdrawal and is completed within 24 hours in most cases.

On the pjfun login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or number, contact pjfun support at [email protected] for manual verification.

No — pjfun strictly enforces a one-account-per-player policy. Creating duplicate accounts is a violation of pjfun's Terms and Conditions and will result in all duplicate accounts being closed and any associated winnings being voided. If you have lost access to your existing account, contact support rather than registering a new one.

To permanently close your pjfun account, contact customer support at [email protected] and request account closure. Before closure, any remaining balance will be returned to your verified payment method after identity confirmation. If you are closing for responsible gaming reasons, consider self-exclusion instead — it preserves your balance while blocking gaming activity.

The minimum deposit at pjfun is ₱100 for most payment methods including GCash and Maya. Some bank transfer options such as BPI and BDO may have a slightly higher minimum. Exact minimums for each method are displayed on the pjfun deposit page after you log in. There are no fees charged by pjfun on standard deposits.

GCash withdrawals at pjfun are typically processed within 15 to 60 minutes once your withdrawal request is approved by pjfun's finance team. Processing happens 24 hours a day, 7 days a week. During peak periods or if additional verification is required, it may take up to 4 hours. GCash is the fastest withdrawal method available at pjfun.

Yes, pjfun fully supports Maya (formerly PayMaya) for both deposits and withdrawals. The minimum deposit via Maya is ₱100. Withdrawal processing to Maya is similar to GCash — typically within 15 to 60 minutes after approval. Make sure your Maya account is verified and the name matches your pjfun account to avoid delays.

Yes, pjfun accepts bank transfers via BPI, BDO, UnionBank, and Metrobank. Bank transfer deposits typically reflect within 1 to 3 hours on business days, though same-day crediting is common for InstaPay-enabled transfers. Minimum deposit amounts for bank transfers are displayed on the pjfun cashier page. Always use the exact reference number provided to avoid delays.

The minimum withdrawal at pjfun is ₱200 for GCash and Maya. Bank transfer withdrawals may have higher minimums depending on the institution. Maximum withdrawal limits per transaction and per day are displayed in the pjfun cashier section. Completed KYC verification is required before any withdrawal can be processed.

pjfun does not charge withdrawal fees on standard requests processed to GCash, Maya, or local bank accounts. However, your payment provider may apply their own transaction fees — for example, some banks charge an InstaPay fee for incoming transfers. Any applicable third-party fees are your responsibility and are not controlled by pjfun.

pjfun offers a wide library of slot games from popular providers including JILI, PG Soft, Pragmatic Play, and more. Favourite titles among Filipino players include JILI's Money Coming, Fortune Gems, and Super Ace. You can play directly in your browser or via the pjfun mobile app on both Android and iOS. New titles are added regularly.

Yes — pjfun features a full live casino lobby with real dealers streaming in real time. Available games include Live Baccarat, Live Roulette, Live Blackjack, Sic Bo, Dragon Tiger, and more. Live tables run 24 hours a day in Philippine time, with multiple bet limits to suit both casual players and high rollers.

Yes, pjfun is fully optimised for mobile. All games including slots, live casino, and bingo are playable directly in your phone's browser without downloading an app. An optional dedicated mobile app is also available. The pjfun mobile experience works smoothly on both Android and iPhone, even on standard LTE connections in the Philippines.

RTP percentages vary by game and provider. Most JILI and Pragmatic Play slots on pjfun have RTPs in the range of 96% to 97.5%. The RTP for each game is published by the game provider and can typically be found in the game's information or paytable screen. pjfun uses certified RNG technology and does not modify game RTPs.

Yes — pjfun's sportsbook covers a wide range of markets relevant to Filipino bettors, including PBA basketball, NBA, international football, boxing, UFC, and more. Pre-match and live in-play betting are both available. Odds are competitive and updated in real time. Visit the Betting section on pjfun to see available markets and current odds.

pjfun offers a welcome bonus for new players on their first deposit. The bonus amount and percentage match are displayed on the promotions page at the time of your registration. To claim it, make your qualifying first deposit and opt in to the welcome bonus offer if prompted. Only one welcome bonus is available per player, per household, and per payment method.

Wagering requirements (also called turnover requirements) specify how many times you must bet your bonus amount before any winnings from that bonus can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in qualifying bets. Each bonus at pjfun has its own specific wagering requirement stated in the promotion details.

Yes — all pjfun bonuses carry an expiry period, which is stated in the individual promotion's terms. Most bonuses expire within 7 to 30 days of being credited to your account. If wagering requirements are not met within this window, the bonus and any associated winnings will be forfeited. Check the promotion details page for each specific bonus expiry.

Yes — pjfun has a tiered loyalty programme that rewards consistent players with points on every real-money bet. As you accumulate points, you advance through loyalty tiers with benefits including cashback, reload bonuses, faster withdrawals, dedicated VIP support, and exclusive event invitations. Details of the current loyalty programme tiers and benefits are available on the pjfun promotions page.

pjfun operates under the regulatory oversight of PAGCOR — the Philippine Amusement and Gaming Corporation — which is the government body that licenses and regulates online gaming platforms serving Filipino players. Playing on a PAGCOR-regulated platform like pjfun means your gaming activity is conducted under Philippine law, with established player protection standards in place.

You must be at least 21 years old to register and play at pjfun Casino. This is a firm requirement under PAGCOR regulations applicable to all licensed online gaming platforms in the Philippines. pjfun verifies player age during the KYC process and will immediately close any account found to belong to a person under 21, with all funds forfeited.

To self-exclude, log in to your pjfun account, go to Account Settings, and select the Responsible Gaming section. Choose a self-exclusion period of 6 months, 1 year, 5 years, or permanently. Exclusion takes effect immediately and cannot be reversed during the chosen period. Alternatively, email [email protected] and request self-exclusion — the team will process it right away.

Yes — pjfun provides daily, weekly, and monthly deposit limits and loss limits in the Responsible Gaming section of your account settings. Lowering a limit takes effect immediately. Raising a limit has a 24-hour cooling-off period built in to protect players from impulsive decisions. These tools are free, always available, and highly recommended for all pjfun players.

pjfun customer support is available 24 hours a day, 7 days a week in Philippine time. You can reach the team via live chat directly on the pjfun platform (fastest option) or by email at [email protected]. The support team handles account issues, payment queries, technical problems, and responsible gaming requests. Average email response time is under 2 hours.